How can I order?
Once you have decided on the products you want to purchase, just click on the "Add to Cart" button. "Checkout" and fill in your details and finalize your purchase
Are my payments secure?
Yes, your payments are 100% secure.
We accept credit card payments through one of the most trusted payment gateways and your information are confidential and are never stored. We also integrate secure Paypal payments so you can always use your balance when making a purchase. We make sure our website is secure at all times and we are committed to giving you safe and satisfying shopping experience.
How long does shipping take?
You can expect to receive your orders within 2 to 3 weeks once processed. Delivery to the US and some parts of Asia may slightly be faster while deliveries to the UK Australia, New Zealand and most European and Asian countries may take a little longer.
Can i track my order?
Yes, you can. Take note of the tracking number that comes with your order/s and track them here: https://www.otakusheaven.com/apps/track-your-order
Can I return a product?
Should you deem the product you received unsatisfactory, you may contact our customer representative and we'll do our best to help. Check out our Return Policy page for more details.
How do I reach you?
You may contact us at support@otakusheaven.com and our team of customer service representatives will be ready to assist you.
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